Refund policy

Our payment provider, Paddle, sells VecSnap credits as the merchant of record. It processes every payment and every refund, and its name is the one on your card statement.

Money back within 14 days

You can get your money back for a purchase within 14 days of making it, as long as you have not spent a credit since. Email us at support@vecsnap.com from the address on your account, with the order number from your receipt. Paddle returns the money to the card or account you paid with, and the credits from that purchase are removed.

A result you are not happy with

If a result is not what you needed, tell us which conversion it was and we will give the credit back to your account. We look at each request, and we limit how often one account can ask, so the offer stays open to everyone.

A conversion that fails costs nothing

You only spend a credit to unlock an image. If a conversion fails or times out, there is nothing to unlock, so you never pay for it. When you asked to unlock an image as you uploaded it, the 1 credit held for it comes back to your balance on its own.

Disputed charges

If you dispute a charge with your bank instead of asking us, the credits that purchase gave you are removed. This can take your balance below zero until it is settled.

Deleting your account

Deleting your account deletes its credits with it. Money back for a purchase is still possible within 14 days, under the rule above.